Help Center
Find answers, get support, and learn how to make the most of your Nexus service
How Can We Help?
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Billing
Questions about payments, invoices, and account charges
- View my bill
- Update payment method
- Understand charges
- Request refund
Technical Support
Help with connectivity, devices, and network issues
- Network troubleshooting
- Device setup
- eSIM activation
- Speed issues
Account Management
Manage your account settings and preferences
- Update account info
- Change plan
- Add/remove lines
- Port phone number
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Frequently Asked Questions
How to activate eSIM?
To activate your eSIM, open your device settings, go to Cellular/Mobile Data, tap 'Add Cellular Plan', and scan the QR code we sent you. The activation typically completes within minutes.
Billing Inquiry - When is my payment due?
Your payment is due on the same date each month based on your activation date. You can view your exact due date and payment history in your account dashboard or mobile app.
What are the roaming rates?
Roaming rates vary by country. Our Unlimited Pro plan includes free roaming in 200+ countries. For other plans, international roaming starts at $5/day for data and $0.25/minute for calls. Check our coverage page for specific country rates.
Can I keep my current phone number?
Yes! You can port your existing number to Nexus Telecom at no additional charge. The process typically takes 24-48 hours and can be initiated during signup or anytime after activation.