Privacy Policy

Last updated: January 15, 2025

At Nexus Telecom, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences
  • Service usage data and network performance metrics
  • Customer service communications

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage your account
  • Communicate with you about your account and our services
  • Send you important updates and promotional offers (with your consent)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business (under strict confidentiality agreements)
  • When required by law or to protect our rights
  • In connection with a business transfer (merger, acquisition, etc.)
  • With your explicit consent

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website functionality

You can control cookies through your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Request data portability

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Nexus Telecom LLC
Privacy Officer
1312 17TH ST UNIT 2604
Denver, CO 80202
Email: [email protected]
Phone: 1-800-NEXUS-01

Have Privacy Concerns?

We're committed to transparency. Contact us with any questions about your privacy.

Contact Privacy Officer